Refund and Returns Policy
- Return and return of physical products:
- We are committed to providing products of the highest quality and identical to the description advertised on our website.
- In the event of a malfunction or defect in the product, please contact us via e-mail info@iqpersona.com or social networking sites. The request must be sent while the representative is present.
- We will study the complaint and conduct the necessary investigations. In the event that the defect is confirmed, we will offer refund or replacement options according to the customer’s preference.
- The product must be returned in its original condition and in the same condition in which it was received
2. Electronic Products:
- Due to the nature of electronic products (such as educational courses), they cannot be refunded or exchanged after purchase. Before purchasing, customers are advised to double-check the product description and content provided on the site.
3. Refund request:
- To request a refund, please send an email to info@iqpersona.com with details of the request and specific reason for the return.
- or on social networking sites
- The request must be sent while the representative is present.
- The request will be studied and communicated with the customer to give the necessary instructions to complete the refund process.
Please note that this policy may be subject to changes and modifications in the future.
Customers should review it periodically
Please explain to customers that the refund process requires emailing info@iqpersona.com and providing details of the order and the specific reason for the return.
We will review the request and respond as soon as possible to provide the customer with the necessary instructions to complete the refund process